General Helpdesk Enquiries
Guards rostered on the following site and the system is paying different amounts
In our last pay run, three employees worked more than 76 hours but were not paid overtime
Reconciling the details of the previous helpdesk item.
Overtime rules not calculating
Set up an employee to pay no (0.00%) tax
The issue for employee (Sample Employee) being taxed 50%.
The award interpreter is not correctly calculating weekend and public holiday rates
Stop printing the superannuation details at the bottom of the payslip
The client is not being billed the rate that we have set up
Shift fee charges are not being calculated out. Everything is set up correctly.
Work schedules are not coming through onto the standard schedule as expected
Placing a user on workers compensation when availability screen is not available
Managing Employee Details
Employees on workers comp - no leave accurals.®
Employee Operations
Incorrect Tax year showing on Personnel Summary
Personnel Summary screen is showing 2009 in the Tax Year dropdown.
Generating a number of standard shift definitions for mobile patrols.
do NOT print licence expiry notices on payslip.
Miscellaneous
Users migrating off Windows XP onto Vista & Windows 7, many are having initial problems in printing.
Unable to determine whether this client has been set up to go to the RAWS queue as a sign on
How do you confirm which Tax Tables are installed?
How do you adjust a confirmed shift?
How do you force the one pay rate at a site, irrespective of the pay class of the employee?
How do I remove the short code shifts that appear on the scheduling workbench?
The Micropay export is not correctly breaking up Sat / Sun hours when creating the export.
A SATurday loading is being applied to a Monday shift.
Payslip is showing zero value line items.
Shift loadings are not being included in the calculation of Supernnuation entitlements.
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